Terms of Service
Last updated: 11/30/2025
1. Acceptance of Terms
By accessing and using the Café Papamín LLC website, you agree to be bound by these terms of service and all applicable laws and regulations. If you do not agree with any of these terms, you should not use our website or place orders.
2. Company Information
Legal Name: Café Papamín LLC
Address: Carr 433 KM 0.1 INT
Bo Calabaza
San Sebastián, Puerto Rico 00685
NAICS Code: 11199
Registration: 1466654-0018
Contact: +1 (939) 777-9642
3. Products and Services
Product Description
We sell high-quality artisan Puerto Rican coffee. All product descriptions are accurate at the time of publication but may be subject to change without notice.
Availability and Pricing
- Products are subject to availability
- We reserve the right to discontinue products at any time
- Prices may change without notice
- Prices shown are in US dollars (USD)
4. Order Process
WhatsApp Orders
- Orders are processed exclusively through WhatsApp
- You must provide complete and accurate order information
- Order confirmation is done via WhatsApp
- Orders are subject to availability confirmation
Important: An order is not considered confirmed until you receive express confirmation from Café Papamín via WhatsApp.
5. Return and Refund Policy
⚠️IMPORTANT POLICY: READ BEFORE PURCHASING
🚫 ALL SALES ARE FINAL
We do not accept returns or offer refunds for change of mind, taste dissatisfaction, or any customer personal reason.
✅ LIMITED EXCEPTIONS
We only accept returns for product defects:
- Product damaged during shipping
- Factory defective product
- Incorrect product sent (our error)
- Expired or spoiled product
📦 CONDITIONS FOR RETURNS
- Time limit: You must report the problem within 48 hours of receipt
- Evidence required: Clear photos of product and packaging
- Sealed product: Coffee must be in its original unopened packaging
- Shipping costs: Customer pays all return shipping costs
💰 REFUND PROCESS
- Approved refunds are processed within 5-7 business days
- Only the product cost is refunded, NOT shipping costs
- Refund method will be the same as the original payment
📞 How to Request a Return?
- Contact immediately via WhatsApp: +1 (939) 777-9642
- Send clear photos of the problem
- Provide order number and purchase date
- Wait for our evaluation and response
- If approved, follow the return instructions
6. Payment Methods
We accept the following payment methods:
- ATH Móvil: For customers in Puerto Rico
- PayPal: Secure international payments
- Zelle: Direct bank transfers
- Cash: Only for local deliveries (specific areas)
7. Order Fulfillment Process
⏰ Processing and Fulfillment Time
All orders require between 5 to 7 days to be fulfilled
This time includes the artisanal roasting process, packaging, and preparation for shipping. Our coffee is roasted in small batches to ensure maximum freshness.
📦 Shipping and Delivery
🇵🇷 Puerto Rico
- Processing: 5-7 days
- Shipping: 1-3 additional business days
- Total time: 6-10 business days
- Cost: Varies by location and order weight
- Minimum order: Evaluated case by case based on location
Note: The minimum purchase for delivery is determined individually based on delivery location and shipping costs.
🇺🇸 United States
- Processing: 5-7 days
- Shipping: 5-10 additional business days
- Total time: 10-17 business days
- Cost: Calculated by weight and destination
- Tracking: Provided when available
8. Limitation of Liability
Café Papamín LLC will not be responsible for:
- Indirect or consequential damages
- Loss of profits or income
- Third-party service interruptions (courier, etc.)
- Individual taste preferences
9. Modifications to Terms
We reserve the right to modify these terms at any time. Changes will take effect immediately after being posted on this website. It is the customer's responsibility to review these terms periodically.
10. Contact
For questions about these terms, contact us:
WhatsApp:
+1 (939) 777-9642
Email:
cafepapamin.llc@gmail.com
Hours:
Monday to Saturday
8:00 AM - 5:00 PM AST